Shipping Policy

Order Processing

Most orders are shipped from our local Australian warehouse.
After your payment is confirmed, we typically need 1 business day to process your order.

Orders placed on weekends or holidays will be processed on the next business day.Shipping hours: Monday to Friday, 9:00 AM – 5:00 PM (excluding holidays).

You’ll receive a shipping confirmation email with tracking details once your order has been dispatched.


Shipping Coverage

We currently ship within Australia only.

For most addresses in Australia, standard shipping is free. However, some remote or extended areas may incur an additional delivery surcharge. Any applicable shipping charges will be displayed at checkout after you enter your delivery address.

Delivery Restrictions for Oversized Products

Due to the size and weight of certain fitness equipment and carrier service limitations, some oversized products cannot currently be delivered to the Northern Territory (NT), Tasmania (TAS), or Western Australia (WA).

Delivery availability may vary by product and destination. After entering your delivery address at checkout, you may see a message indicating that no shipping options are available if the selected product cannot be delivered to your location.

If this occurs, please use an alternative eligible delivery address to complete your order.

In rare cases where an order is successfully placed but we are subsequently unable to complete delivery due to carrier service limitations, our customer service team will contact you to arrange an alternative delivery address or provide a full refund.

To ensure safe delivery of our large fitness equipment, orders cannot be shipped to P.O. Boxes, Parcel Lockers, or other mailbox addresses. Please provide a valid residential or commercial street address when placing your order.

Shipping Methods & Fees

Ship from
Shipping Method
Delivery Time
Cost
AU
Standard Shipping
 3-9 business days Free for Most Areas*
Delivery times are estimates only and are not guaranteed. Delays may occur due to factors beyond our control.Additional delivery charges may apply to certain remote or extended areas. Any applicable charges will be displayed at checkout.

Returns, Exchanges & Order Cancellation

For returns or exchanges, please refer to our full Return Policy.

If you wish to cancel or modify your order before it ships, please contact us at  info.us@merachfit.com as soon as possible. Once your order is shipped, we are no longer able to make changes.


Track Your Order

Once your order is shipped, you'll receive an email with a tracking number.
You can track your package using one of the following methods:

  • Use the tracking number on the carrier's official website


Additional Information

  • All deliveries are curbside only. We currently do not offer upper-floor delivery and we’re unable to deliver to P.O. Box addresses.

  • Large items may arrive in multiple packages. You will be notified via email if this applies to your order.

  • MERACH is not responsible for shipping delays caused by incorrect address details provided by the customer, customer unavailability, force majeure events, or logistics limitations in remote regions.

    Nothing in this policy excludes or limits your rights under the Australian Consumer Law.